Frequently Asked Questions


1. Most Commonly asked questions

Why is buying local and Australian-made beneficial?

Buying local and Australian-made reduces transportation-related emissions, supports regional economies, fosters community connections, and often means choosing products that meet higher environmental and labour standards.

For more, read Flooring and the Power of Australian-Made

What is Underlay?

Underlay, also known as padding or cushioning, is a layer of material installed beneath flooring to provide various benefits such as support, cushioning, sound insulation, and moisture protection. It is commonly used under carpet, laminate, engineered timber, and vinyl flooring. Underlay helps to improve the comfort, durability, and performance of the flooring by providing a cushioned surface for walking, reducing noise transmission between floors, and protecting against moisture and subfloor imperfections.

See our range of underlays.

What is a broadloom metre?

A broadloom metre is a standard measurement unit used in the carpet industry for the width of carpet rolls. It estimates the amount of carpet needed for a given area by representing the length of the carpet fabric, which is one metre wide and extends along the entire width of the roll. 

What is a floating floor?

A floating floor is not directly stuck to the subfloor. It simply sits on top of a plastic sheeting or foam underlay layer. When joined together at the edges, the sheets float as an interlocked sheet across the floor, hence the name.


2. Renovation and Installation:

Where can I find more information about Home Renovation and Installation?

We have a whole collection of blog posts; consider checking out any of the ones below that may suit your needs:

The Ultimate Guide to Flooring for Your Home Renovation

What floor covering is practical in a bathroom?

A slip-resistant floor waterproof or resistant floor. Vinyl, tiles, laminate and hybrid flooring all suit this.

How can I maintain my flooring to ensure its longevity?

It depends on the type of flooring you have, but generally, you should regularly clean, polish, and seal as appropriate for the material. Implement proper maintenance practices to protect the flooring and extend its lifespan, reducing the need for premature replacement.

For more specific advice, read Timber, Vinyl, Laminate, and Carpet.

Will Floorworld move my furniture and remove the existing floor coverings?

This can be done at minimal cost. If you provide your Floorworld store with the details, they can provide you with a quote dependent on the size of the job required.


How much does a home renovation cost?

It depends on the job's scope and the type of rooms being renovated. It can cost anywhere from $20,000 AUD for a single room to $300,000 AUD or more for a whole home. Generally, the average Australian renovation costs around $71,000 AUD


How long will my flooring renovation take?

Specifically, flooring can take a few hours for a single room and one to two weeks for a whole home.


How much does it cost to get renovation plans drawn up?

A house plan will cost between $3,000 AUD and $15,000 AUD, depending on the scope of the job.


How much does a bathroom renovation cost?

A normal mid-range renovation costs around $15,000 AUD to $30,000 AUD, but a luxury renovation will cost upwards of $30,000 AUD.


How much does a kitchen renovation cost?

A normal mid-range renovation costs around $20,000 AUD to $40,000 AUD, but a luxury renovation will cost upwards of $45,000 AUD.


How much does a living room renovation cost?

Depending on the scope of the renovation, it will generally cost around $10,000 AUD to $40,000 AUD


How to plan a renovation?

We have the complete step-by-step guide above, but generally, Understand what you want, work out a timeline, calculate your budget, check for permits, organise your contractors, prepare your home, monitor the renovation, and adapt on the fly. 

What are the best flooring options for high-traffic areas?

At Floorworld, we recommend durable options like laminate, vinyl, and engineered hardwood for high-traffic areas. These materials withstand wear and tear while maintaining their aesthetic appeal.

Can different types of flooring be used in combination with open-plan layouts?

Yes, combining different flooring types can define spaces without walls. For open-plan layouts, transition strips or matching colour tones can seamlessly integrate different materials like hardwood and carpet.

How do I maintain my new flooring to ensure its longevity?

Regular cleaning and immediate attention to spills are key. Each material has specific care requirements, ensuring your flooring remains in excellent condition.

Read our ebook on Caring for Your Floors for more details.

What flooring options are best for homes with pets and children?

Vinyl and laminate flooring are excellent for homes with pets and children due to their durability and ease of maintenance. These options resist scratches and spills, making clean-up a breeze.


3. Vinyl, Laminate and Hybrid Flooring

Where can I find more information about Vinyl, Laminate and Hybrid Flooring?

We have a whole collection of blog posts; consider checking out any of the ones below that may suit your needs:

Vinyl Flooring and its Benefits
How to Clean and Maintain Vinyl Flooring
How to Clean and Maintain Laminate Flooring
The Benefits of Laminate Flooring
What is Hybrid Flooring?

What are the advantages of Laminate flooring?

Laminate floors are a cost-efficient, durable, and water-resistant choice that can mimic natural materials such as stone and timber. They can be installed with underlay for soundproofing and cushioning while also being easy to clean and maintain. 


4. Timber, Bamboo Hardwood Flooring

Where can I find out more information about Timber and Hardwood Flooring?

We have a whole collection of blog posts; consider checking out any of the ones below that may suit your needs:

How to Clean and Maintain Timber Flooring: a 6-Step Guide

Can a Timber floor be installed on concrete?

Yes, you can lay timber over concrete, but it is best to consult a specialist for specifics based on your situation. 

Are some Timber floors harder than others?

Yes, different species have different molecular structures and different hardness. All species are subjected to a Janka test. The Janka hardness test measures the resistance of a sample of wood to denting and wear. The harder the timber, the higher the Janka rating.

Is timber flooring suitable for all areas of the home?

While hardwood flooring is versatile, it may not be suitable for areas prone to moisture, such as bathrooms or basements. In such cases, consider engineered hardwood or alternative flooring options.

How often should I refinish my hardwood floors?

The frequency of refinishing depends on factors such as foot traffic and wear. Generally, hardwood floors should be refinished every 7-10 years to maintain their appearance and integrity.

Are there any eco-friendly options for timber flooring?

Yes, bamboo flooring is considered a sustainable alternative to traditional hardwood. Bamboo grows rapidly and can be harvested without causing damage to the environment.

Can timber flooring increase the value of my home?

Yes, hardwood flooring is a desirable feature for homebuyers and can increase the resale value of your property. It adds a touch of elegance and sophistication that appeals to potential buyers.

How can I protect my hardwood floors from scratches and dents?

Use furniture pads or felt protectors on the legs of chairs and tables to prevent scratches. Additionally, avoid wearing high heels or heavy shoes indoors, as these can cause damage to the wood surface.

What is engineered timber flooring?

  • Engineered timber flooring is a type of flooring made from multiple layers of wood veneer stacked and bonded together. The top layer is a thin slice of high-quality hardwood, while the core layers are made of plywood or fiberboard. This construction enhances stability and reduces the risk of warping or cupping due to changes in humidity.

How to lay or install timber flooring?

  • Laying timber flooring involves preparing the subfloor, measuring and cutting the boards to fit, and securing them using adhesive, nails, or a click-lock system. Proper installation techniques are essential to ensure a level and stable floor. We would recommend using a proper installer for peace of mind. 

What is hybrid timber flooring?

  • Hybrid timber flooring is just another name for Hybrid flooring that imitates the look of timber; it is not the same as timber flooring. It combines hardwood's natural beauty with synthetic materials' durability. It typically consists of a rigid core made of materials such as stone polymer composite (SPC) or wood plastic composite (WPC), topped with a layer of hardwood veneer.

How much does timber flooring cost?

  • The cost of timber flooring varies greatly depending on factors such as the type of wood, current availability, quality, installation method, geographic location and even the quantity being purchased. It is generally more expensive than other flooring options such as laminate, vinyl and hybrid, and we recommend getting a full quotation from a specialist (such as Floorworld) for cost estimates. 

What is the best timber flooring?

  • The best timber flooring depends on individual preferences, budget, and specific needs. Some popular options include oak, blackbutt, hickory, and spotted gum, each offering unique colour, grain pattern, and durability characteristics.


How to remove timber flooring?

Removing timber flooring involves carefully prying up the boards using a pry bar or floor scraper. It's essential to take precautions to avoid damaging the subfloor or surrounding surfaces during removal, so we recommend contacting a professional contractor. 

How to clean timber flooring?

  • Cleaning timber flooring involves sweeping or vacuuming regularly to remove dirt and debris, using a damp mop or cloth with a mild cleaning solution for spills or stains, and avoiding harsh chemicals or excessive water. Regular maintenance helps preserve the beauty and longevity of timber flooring.

How do I maintain my Bamboo flooring? 

The key to maintaining any timber flooring is regular cleaning using methods and products that will not damage your floors. This means sweeping, vacuuming, and dry mopping with the occasional damp mopping. Do note that excessive water or prolonged exposure can cause water damage


5. Carpet Flooring

Where can I find more information about carpet flooring?

We have a whole collection of blog posts; consider checking out any of the ones below that may suit your needs:

How to Deep Clean and Maintain Your Carpet
Things to Look Out for When Buying Carpet for Your Home


What is a Twist carpet?

A twist carpet is crafted from twisted yarn fibres like wool, nylon, or synthetic blends and offers durability and resilience with a textured surface that hides dirt and footprints effectively. 


What is the difference between Wool and Nylon carpet?

Wool carpet is a soft, environmentally friendly product made from organic sheep's wool, whereas nylon is made from synthetic fibres to be more durable and stain-resistant.


How often should I have my carpets professionally cleaned?

Having your carpets professionally cleaned at least once a year is generally recommended. However, high-traffic areas or households with pets or allergies may require more frequent professional cleaning.

Can I clean my carpets myself, or should I hire a professional?

While homeowners can do regular vacuuming and spot cleaning, professional carpet cleaning can provide a deeper and more thorough cleaning, especially if previous cleaning attempts have proved insufficient. Consider hiring a professional or renting equipment for best results.

How do I get _____ out of my carpet?

It really depends on what is in your carpet, be it solid, liquid, or anything in between. For insight on all your carpet cleaning needs, read our blog post, How to Deep Clean and Maintain Your Carpet. 


6. Sustainability

Where can I find more information about Sustainability?

We have a whole collection of blog posts; consider checking out any of the ones below that may suit your needs:

The Ultimate Eco-Friendly Sustainable Flooring Guide
7 Tips for Choosing Sustainable Flooring

What makes a flooring product sustainable?

There is no hard set definition, but generally, a flooring product can be considered sustainable if it involves some level of transparency in business practices, accountability to sustainability commitments, uses eco-friendly materials, and follows sustainable production processes. This includes using renewable resources, reducing waste, and investing in renewable energy.

How can I ensure my interior design and flooring choices are eco-friendly?

To ensure your design or flooring choice is eco-friendly, see how companies disclose their business practices, prioritize sustainable materials like bamboo and wool, and consider products' longevity and maintenance requirements. Additionally, choosing locally made products and looking for sustainable certifications can guide your decisions.

What are some critical sustainable certifications and labels to look for?

There are so many out there that it is hard to get everything. Still, some key ones include the Australian Carpet Classification Scheme (ACCS), Carbon Neutral, Certified B-Corp, Forest Stewardship Council Certification (FSC), and Programme for the Endorsement of Forest Certification (PEFC). These labels indicate adherence to various sustainability and environmental standards.


7. Design and Trends

Where can I find resources and inspiration for flooring design and selection?

Floorworld's blog, design eBooks, and in-store experts provide information on the latest flooring trends, sustainable choices, and design inspiration, helping you make informed decisions for your renovation projects.

Ultimate Guide to Interior Design Trends.
Bringing the Outside In: Embracing the Biophilic Home Design Trend
Expanding the Illusion of Space in Your Home Design

How can I maximize the feeling of space with flooring choices?

Light-coloured flooring and larger plank sizes can make rooms appear more spacious. To visually expand the space, consider the direction of plank installation.